Account, Order and Contact Details
Name, email address, telephone number, account credentials, billing and delivery addresses, order information, product selections, support messages and information you choose to provide.
Scope
Scope and Who Is Responsible
This policy applies when you use barvapepro.com, create or use an account, contact BarVapePro, interact with the cookie banner or purchase products through the Site.
For the processing described in this policy, BarVapePro is responsible for deciding why and how personal information is used. Privacy requests may be sent to privacy@barvapepro.com. General product and order support is available through the Contact Us page or at support@barvapepro.com.
Data collected
Personal Information We Collect
Payment and Transaction Information
Payment method, payment status, transaction reference and limited card information supplied by the payment provider. Full card details are processed by third-party payment providers and are not stored on BarVapePro servers.
Age and Fraud-Prevention Information
Age-verification results, information needed to confirm legal purchasing eligibility, fraud-risk signals and related verification records received from specialist providers.
Device, Usage and Cookie Data
IP address, browser and device information, approximate location derived from technical data, pages viewed, referring pages, interactions, timestamps, cookies and similar technologies.
Delivery and Service Information
Tracking events, delivery status, address checks, returned-parcel information and relevant records from payment, fulfilment, logistics, age-verification and fraud-prevention providers.
Use and legal bases
How We Use Information and Our Legal Bases
Where EU or UK data-protection law applies, BarVapePro relies on the legal basis that matches each purpose. The applicable basis can vary with the circumstances and local law.
| Purpose | Typical information | Legal basis where applicable |
|---|---|---|
| Process payments, orders, delivery, returns and refunds | Identity, contact, address, order, transaction and delivery data | Performance of a contract; legal obligations |
| Create and manage customer accounts | Account, contact, order history and authentication data | Performance of a contract; legitimate interests in account administration |
| Answer product, order, payment and delivery questions | Contact details, messages, product links and order information | Performance of a contract; legitimate interests in customer support |
| Verify legal age, prevent fraud and protect the Site | Age-check results, transaction, device, network and fraud-risk data | Legal obligations; legitimate interests in preventing fraud and misuse |
| Maintain records and comply with tax, accounting and legal duties | Order, invoice, payment, return and communication records | Legal obligations; establishment or defence of legal claims |
| Operate essential Site functions and security | Cookie, device, session, authentication and security data | Contractual necessity; legitimate interests; essential storage permitted by law |
| Measure Site use, personalise content and support advertising | Cookie, analytics, device, interaction and preference data | Consent where required; legitimate interests where law permits |
| Send promotional email | Name, email address, consent and communication preferences | Consent, or another lawful basis where local law permits |
Cookies
Cookies, Analytics and Online Preferences
BarVapePro uses cookies and similar technologies to keep the Site working, protect accounts and checkout, remember preferences, understand Site use and support marketing where permitted.
You can manage available choices through the cookie banner and through browser settings. Withdrawing consent does not affect processing that occurred before withdrawal. Blocking essential storage can prevent the cart, account or checkout from working correctly.
Payments and age checks
Payments, Age Verification and Fraud Checks
Payment providers process the card, PayPal or other payment information required to complete checkout. BarVapePro receives transaction status, references and limited payment details needed to administer the order, but does not store complete card numbers or card security codes.
Because vape products are age restricted, BarVapePro and specialist providers may process information needed to verify that a customer meets the legal purchasing age. Fraud-prevention tools may also evaluate order, payment, device, network and address information to identify suspicious activity.
Automated signals may contribute to verification or fraud review. When applicable law provides rights relating to a decision based solely on automated processing that produces legal or similarly significant effects, you may contact us to request information or human review.
Data sharing
Who We Share Personal Information With
BarVapePro does not sell personal information for money. Personal information may be disclosed only where needed for the purposes described in this policy, including to:
- Payment providers and financial institutions that authorize, process, refund or investigate transactions.
- Age-verification and fraud-prevention providers that assess eligibility, identity signals or transaction risk.
- Warehousing, fulfilment, delivery and logistics providers that prepare, ship, track or return orders.
- Website, hosting, security, email and customer-support providers that help operate the Site and respond to requests.
- Analytics and marketing providers where the required cookie choice or other lawful basis is in place.
- Professional advisers, insurers, auditors and transaction parties where reasonably necessary for business, compliance or legal matters.
- Courts, regulators, law-enforcement bodies and public authorities where disclosure is required or permitted by law.
Service providers are expected to use information only for agreed services, protect it appropriately and comply with applicable data-protection requirements.
International transfers
International Data Transfers
Some service providers may process personal information outside the country where you live, including outside the European Economic Area or the United Kingdom.
Where transfer safeguards are required, BarVapePro uses an available lawful mechanism appropriate to the transfer, such as an adequacy decision, approved standard contractual clauses, a UK international data transfer agreement or addendum, or another safeguard permitted by applicable law. Additional technical or organisational measures may also be used where appropriate.
You may contact privacy@barvapepro.com for information about the safeguard relevant to a particular transfer, subject to legal and confidentiality limits.
Retention
How Long We Keep Personal Information
BarVapePro keeps personal information only for as long as it is reasonably needed for the purpose collected, and for any additional period required for tax, accounting, consumer-protection, fraud-prevention, dispute or other legal obligations.
When information is no longer required, it is deleted, anonymised or placed beyond routine use, subject to backup and legal-retention processes.
Your rights
Your Privacy Rights
Your rights depend on where you live and the law that applies. Subject to applicable conditions and exceptions, rights may include:
Ask whether personal information is processed and request a copy.
Ask for inaccurate or incomplete information to be corrected.
Ask for information to be erased where a legal reason to keep it does not apply.
Ask for processing to be limited in certain circumstances.
Object to direct marketing and, in some cases, processing based on legitimate interests.
Request eligible information in a structured, commonly used and machine-readable format.
Withdraw consent at any time where processing relies on consent.
Exercise available rights concerning qualifying solely automated decisions.
Appeal a response where local law provides this right and complain to a competent privacy authority.
Residents of certain US states, including California where applicable, may also have rights to know, correct or delete information and to opt out of qualifying sale, sharing or targeted advertising. BarVapePro does not sell personal information for money.
To submit a request, email privacy@barvapepro.com. Include the right you wish to exercise and enough information to locate the relevant records. BarVapePro may need to verify identity before completing a request. An authorised agent may submit a request where local law allows it and valid authority can be confirmed.
Marketing choices
Marketing Communications
BarVapePro sends promotional email only where a lawful basis is available. You can withdraw consent or unsubscribe by using the link in a marketing email or by contacting privacy@barvapepro.com.
Opting out of marketing does not stop transactional messages needed for an account, order, payment, shipment, return, security alert or privacy request.
Minors
Adults Only and Minors' Privacy
BarVapePro products and sales content are intended only for adults who meet the legal vaping or purchasing age in their location. We do not knowingly collect personal information from minors for the purpose of selling age-restricted products.
If you believe a minor has provided personal information, contact privacy@barvapepro.com. BarVapePro will review the report and delete or otherwise handle the information as required by applicable law.
Security
How We Protect Personal Information
BarVapePro uses administrative, organisational and technical safeguards designed to reduce the risk of unauthorised access, loss, misuse, alteration or disclosure. Measures can include encrypted connections, access controls, service-provider reviews, account protection, fraud monitoring, backups and incident-response procedures.
No website, transmission or storage system is completely secure. BarVapePro therefore cannot guarantee absolute security. Use a unique account password, keep verification codes private and contact support if you suspect unauthorised account or payment activity.
Policy updates
Changes to This Privacy Policy
BarVapePro may update this policy when practices, services, providers or legal requirements change. The revised policy will be posted on this page and the effective date will be updated.
Where a change materially affects how personal information is used, BarVapePro will provide any additional notice or obtain any consent required by applicable law.
Effective date: 6 August 2026
Contact
Contact Us and Raise a Privacy Concern
Email the Privacy Team
Use this address for access, correction, deletion, objection, consent withdrawal and other privacy questions.
Product and Order Help
For products, orders, payments and shipping, use the Contact Us page.
Contact a Supervisory Authority
Where EU or UK law applies, you may complain to the data-protection authority where you live, work or believe an infringement occurred. UK residents may contact the Information Commissioner's Office.